Shipping & Returns

General Returns Policy

  1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, is defective, or is different from their description on the product detail page on Towardsindia.com.

  2. If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, and Microwave, we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with TowardsIndia through Towardsindia.com Home Services. Subject to TowardsIndia.com Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.

  3. Return will be processed only if: 

    • it is determined that the product was not damaged while in your possession;

    • the product is not different from what was shipped to you;

    • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein).

  4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. TowardsIndia shall not be liable in any manner for any misuse or usage of such information.

  5. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of the product ordered or incorrect product ordered.

  6. Products marked as "non-returnable" on the product detail page cannot be returned.

  7. No additional information is required to return an eligible order unless otherwise noted in the category-specific policy. 

  8. Products may be eligible for replacement only if the same seller has the exact same item in stock. 

  9. If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you. 

  10. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.

  11. To know about the Return window for Amazon Business orders, please visit here

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

Categories with associated return window and exceptions, if any:
Clothing and Accessories

Category

Clothing: Trackpants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts & Hoodies, Sleepwear, Men's Bottoms, Men's Shirts, Men's suits, Men's ethnic wear, Men's Outerwear, Women's bras, Accessories

Clothing: Others (including Women's bottoms, Women's outerwear, Jeans, Women's shirts, Women's ethnic wear etc)

Women Sports Shoes

Shoes and Accessories (excluding women's Sports shoes)

Men & Women innerwear, Men's Vests, Women's Lingerie, Swimwear, Socks & hosiery

Return Policy

10 Day Free Returns & Exchange 

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return it for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

30 Day Free Returns & Exchange 

This item is eligible for return within 30 days of delivery. You can exchange this item for a different size/color or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

10 Day Free Returns & Exchange 

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

30 Day Free Returns & Exchange 

This item is eligible for return within 30 days of delivery. You can exchange this item for a different size/color or return it for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement

Non-Returnable

(Bras are returnable)

Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.

Jewellery, Watches, and Eyewear

Category

Fashion /Imitation Jewelry, Silver jewelry, Precious Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished)

Fashion /Imitation Jewelry, Silver jewelry, Precious Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished)

Smartwatches/ Activity Tracker (new and certified refurbished)

Return Policy

10 Days Replacement/Refund

This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

10 Days Replacement/Refund

This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

10 Days Replacement

In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product.

If you want to replace this item, please keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer's box/packaging. Failure may make the item ineligible for replacement.

Handbags and Luggage

Category

Backpacks

Handbags, Travel Luggage, Wallets & Travel Accessories

Return Policy

30 Days Replacement/Refund

This item is eligible for return within 30 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.

 

Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

10 Days Replacement/Refund

This item is eligible for return within 10 days of delivery. You can avail replacement, in the unlikely event of a damaged, defective, or different item delivered to you. You can also return the product for a full refund.

 

Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.